RETURN POLICY
We believe buying high-end authentic leather products should be done with confidence. Our policies are crafted to be very transparent while respecting the artisanal and Bespoke qualities of our goods.
General Return Policy (Standard Non-Custom Items)
Return Window
Your satisfaction is the most important thing to us. We offer returns and exchanges for standard, non-custom items within 20 days from the date the order was placed. This allows you ample time even with our production schedule.
Once we receive and inspect your return (in most cases within 72 hours), your exchange order will be processed and delivered according to our Shipping timelines. Refunds will be issued within 7 business days to the original payment method and may take up to 10 working days to reflect in your account, depending on your payment method.
Start Your Return
Please contact us to begin the process for returning your standard Leather Bags or non-custom item. After obtaining authorization, we will send you return documentation and a shipping address to which the product should be sent. The customer is liable for shipping the product back to an address provided by our customer service representative.
Return Exclusions and Condition Criteria:
All Personalized, Customized, or Bespoke products are final sale (see Custom Orders policy below).
All ordered and complimentary items must be returned in unused, unwrinkled, undamaged, and resellable condition along with the packing slip.
Returns should not have any scratches on either the sole or the upper of the leather footwear.
Returns/Refunds will not be accepted unless the above-mentioned criteria are met.
Please contact us in case of receiving a wrong or defective product within 2 working days.
Bespoke and Custom Fit Orders – Final Sale Policy
Assurance of Custom Fit:
Custom/Bespoke items are uniquely tailored to your specifications. Such items include your tailored leather jackets and leather dresses. Due to their unique nature,
Sizing Confirmation: Your customer service team will send a detailed email outlining the measurements and size details you have provided. We will not start crafting your Bespoke product until we receive a clear “thumbs up” (confirmation email) from your side. This is to ensure accuracy for your Custom Fit.
No Refund: The bespoke products are not returnable for a refund. Please note that the garment is specially made for you and cannot be resold.
Alteration for Custom Fit Issues:
We strive to provide you with the perfect fit on the first try. However, if your custom fit order does not fit well, we provide the first alteration free, excluding the cost of two-way shipping.
Our Approach to Mutual Success:
Design & Quality: Before dispatching your order, we share pictures of your final product for your review. This allows you to assess the design, material, and stitching.
Sizing: As we need confirmation on your size data, it is critical that the size you are giving is correct. Though we try our best, if adjustment of the item is needed, we can offer one free alteration service.
Black Friday Sale Policy
We are pleased to present our best offer during the Black Friday Sale. No Refund: We do not entertain refund requests for items bought during the Black Friday sale. Extended Exchange Window: We offer an extended 60-day window for exchange or store credit from the date of receipt. Exchanges: With standard-size orders, you have the option to exchange for a different size or alternative product. Bespoke/Custom Orders: Made-to-measure or other customized orders can only be returned for alteration. Cancellation Policies Cancellation is allowed within 2 days after the placement of an order. Requests can be made HERE. An order cannot be canceled after it has been sent out or is in customs clearance. Order Acceptance & Payment Please note that prices and product availability on our website are subject to change without prior notice. Errors will be corrected where discovered. We reserve the right to decline service to anyone, at any time, and for any reason.